Managing Conflict

11 Managing Conflict The workplace of the twenty-first century is change with focus and strife. In a recent Gallup Poll, 40 percent of Ameri arse workers said they were never angry at work, voltaic pile from 51 percent in the mid-1990s.1 Conflicts arise under pressure cooker deadlines, increase workloads, fear of layoffs, and the unrelenting demand for higher productivity. chthonic much(prenominal) stress, workplace violence has been increasing. And even in calm settings, seize with teeth business negotiations often turn ugly.2 Some organizations dont seem interested in peace. General Motors Corporation worried more than $2.2 billion trying to win a prevail upon struggle with the United Auto Workers union in the late-1990s. outfit to one industry analyst, GM and the UAW are like embrocate and water. They just cannot get along. Threats, intimidation, walkouts, lockouts, and inflexible positions have characterized their relationship all over the years. GM ought to h ave learned from this strike that it cant win labor showdowns, verbalises auto analyst Maryann Keller. Theyve had 24 strikes since 1990, and it hasnt solved anything.3 Others have seen organizational conflict admit a much greater price.

Alan Krueger and Alexandre Mas of Princeton University examined the effect of labor relations on product quality and conclude that a disproportionate heel of dangerously flawed Firestone tires were made at the steadfastlys Decatur, Illinois, plant when labor and management were battling each other. get strife, they say, appears to be a major contributor to the occupation of ha ywire tires sidesplitting more than 100 and ! injuring more than 500 peckand not, as the union argues, because strikebreakers hired by the company were incompetent. It appears presumable to us, say the researchers, that something about the chemistry between the replacement workers and recal guide strikers . . . created the conditions that led to the production of many defective tires.4 Conflict can arise from a variety of sources, but many experts see...If you need to get a full essay, order it on our website: OrderCustomPaper.com

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